Company: Our client is a world-class IT company that manufactures, outsources and manages some of Europe’s most advanced IT projects. Their European IT Support and customer service team is based in Dublin and currently employs over 500 people supporting 20,000 customers.
Role: Due to continued growth positions exist for customer oriented support professionals that can troubleshoot and assist their corporate customer base. This is a detailed role that requires solving 1st line customer problems. You will be the first port of call for corporate clients’ helpdesk queries. You will assess the seriousness of the problem, diagnose, troubleshoot, log and track the case. In either case you will solve or pass the case to a technical IT professional who may be required to solve the problem.
Skills: The ideal candidates will possess fluency in Dutch. In addition you will need customer service experience or acumen and evidence of working to strict timelines. This is a high-level customer service role that will need organization and multi-taking in order to deliver the service within set parameters.
Gain: If you are looking for a first class customer service role in a multicultural environment where you will be given responsibility, flexibility and training in order to deliver the best service possible this will light your fire!! This company offers excellent conditions and attractive bonus. Call us today to find out more! DX1466 Ireland +353 1 231 3100 Germany +49 69 5007 1333 Netherlands +31 202 015 444
Monday, August 31, 2009
Thursday, August 27, 2009
French Accounts Payable team leaders DX1110.fr.tl
Client: Our client is a well known and internationally recognised finance company. They offer various financial solutions to many companies in the FTSE500 from admin to cash flow management. They international operations centre in based in Warsaw.
Role: New positions exist for Team leaders of the Accounts payable team to join their French finance team in Warsaw. The French accounts payable team are responsible for managing the payments for the French companies in the group. As part of their team you will be responsible for managing the workload of your team, conducting one to ones and reporting on key performance indicators for the particular team.
Skills: The ideal candidate will have proven team leading experience and fluent French with excellent English language skills. 1-2 years experience of working in an International outsourcing or financial role with reporting requirements and managing financial operations is necessary. You are a problem solver and you have excellent communication and social skills. Previous experience as Team Leader, Mentor or Supervisor is mandatory to be considered for the role.
Gain: This is well known company with excellent career potential. This is an excellent step up for someone who wants to progress within the shared service industry! Contact us to find out more: BeesWax Europe UK: +44 2071363000 Ireland: +353 12313100
Wednesday, August 26, 2009
How to target and rate your skills for IT/Technology Sales jobs?
The IT sales market is made up of technology companies hiring sales professionals to market their hardware, software, CRM or services. The market is comprised of global giants as well as small and medium sized technology companies.
Technology companies operate different sales models, almost all, incorporating telesales/lead generation, account management and field sales functions in some shape or form. The trend has been for large technology companies to centralize their European sales function into one location. Traditionally these have been located in UK, Ireland & the Netherlands although there are companies with centralized European sales teams in Germany, Spain, France and Northern Europe.
Where a company centralizes their European sales they perform all the sales duties except the face-to-face field sales role. This centralization allows companies to utilize effective marketing campaigns, lead generation and other medium to drive business into the centre. By employing multi-lingual sales staff in one location the training, development and sales methodology can be replicated across the business driving better sales performance and maximizing opportunities. It also aligns sales targets & procedures and reduces costs.
Candidates joining these European sales teams will receive excellent sales training, product knowledge and defined career development.
IT Sales Jobs explained…
Telesales/ Lead Generation: This is the first step in your IT Sales career. Whilst in this role you will gain an introduction to the industry, receive product training and understand the sales methodology. You will follow up on inbound marketing and website leads, develop a geographical area or client list and be responsible for identifying new sales opportunities. You will demonstrate your sales acumen and product knowledge by effectively qualifying new business for the correct technology or services you sell. You will be managed on the numbers of calls you make, opportunity identification, closes, revenue/margin, pipeline management and client meetings for field sales.
Inside sales / Account Management: Professionals performing these roles are responsible for managing a portfolio of clients. This will involve client account management to identify and uncover new sales opportunities in these accounts. You may also receive new opportunities from the lead generation team or field sales that you will need to close and manage through the sales process. Targets include gross sales revenue, margin and in some roles renewing maintenance & support contracts.
Maintenance and Renewals: In the case where the technology company licenses its product or sells a maintenance or support contract this team is responsible for keeping existing customers. The renewals team calls the client in advance of contract renewal to negotiate the next year’s contract, pricing, service levels etc. This is a key role as companies are keen to maintain their customers and the renewals team may have to work hard to keep customers satisfied. Targets based on renewal revenue & retention %.
Field Sales: Experienced IT sales professionals work on the face-to-face sales for large or “enterprise” customers. These tend to be customers with orders in excess of a certain value eg €100k. The field sales professional meets the customer (IT Manager/Director, CTO, Finance Director/CFO, CEO, Procurement...) to get a better idea of the requirements, IT environment and to prepare for a proposal. Field sales are targeted on numbers of client meetings, pipeline management, proposals, revenue and margin.
Pre-Sales: Pre-Sales professionals are responsible for assisting the sales team win the business from a technology aspect. They perform the very specific task of understanding the customers’ technical environment and present/future requirements. They are in-depth technology experts that assist the sale by convincing the customer of the benefits of the product and how long it will take to implement, business disruption and technical issues that concern the customer.
Sales Support: The sales support team are responsible processing the sales order. From contract signature the support team gets involved to process the sale on the system. This involves chasing the purchase order number, setting up the client on the system, ensuring the contract has been signed off by legal, establishing payment terms, bank details and tying up loose ends.
Friday, August 21, 2009
Enjoy your last week of Summer - your job search starts today!
September is just around the corner and the time has come to go back to work! If you are looking for a job and feel that you have had a long enough break there is good news. Typically, we see a rise in recruitment activity in late August early September as employers start hiring staff. In the contact centre industry and in many international employers the summer is a time when multi-lingual staff move home creating vacancies in call centres & shared service centres across Europe.
Be careful, these vacancies do not last long! There will be multi-lingual customer service, IT Support, sales and finance roles created as a result of this but they will be quickly filled. If you are interested in finding a job in a new location where you can use your languages contact us for more details. We have multi-lingual customer service jobs, multi-lingual accounts and finance jobs, multi-lingual sales jobs and multi-lingual IT Support and helpdesk roles.
Some of the jobs we are interviewing for are:
| Vacancy | Reference | Email your CV to |
| Flemish customer service & technical support in Basel, Switzerland | DX1453 | csde@beeswaxeurope.com |
| Danish customer service in Amsterdam, Netherlands | DX1326 | csnl@beeswaxeurope.com |
| Dutch IT Support in Dusseldorf, Germany | DX1462 | itde@beeswaxeurope.com |
| German customer support in Athens, Greece | DX1352 | resjobs@beeswaxeurope.com |
| Dutch customer service in Limerick, Ireland | DX1000 | csirl@beeswaxeurope.com |
| Arabic/English IT Sales in London, UK | DX1463 | salesuk@beeswaxeurope.com |
| German IT Sales in London | DX1439 | csde@beeswaxeurope.com |
| Danish customer service in Berlin | DX1449 | csde@beeswaxeurope.com |
| Sales Team leaders in Manchester, UK – German, Spanish, French & Italian | DX1435 | csuk@beeswaxeurope.com |
| Tri-lingual French/German/English in Berlin, Germany | DX1257 | csde@beeswaxeurope.com |
Subscribe to:
Posts (Atom)