Company: Our client is a leading global IT company that has in excess of 20 years experience providing IT solutions to their EMEA client base. They provide superior results in managing customer care and IT support and collections programs for their clients. They have offices in 60 Countries, over 100,000 staff and revenues in excess of $5bn.
They have a new project in their Lisbon, Portugal office to support their German IT customers. This project is to support German speaking client’s mobile devices and technology products.
Role: New positions have been created to support their German b2b and b2c customers. The position will see you support a range of internet enabled technology products for customers in German. You will receive calls, emails and instant messages from clients and will be responsible for managing their cases. This will require you to troubleshoot IT queries, research answers and respond to customers so that logged cases can be closed quickly and efficiently.
Skills: The ideal candidate will speak Fluent German, possess previous customer service or technical support skills and be able to troubleshoot queries.
Gain: Full technical and product training will be provided to allow you quickly get up to speed. The position offers a competitive local salary and company accommodation in a city centre apartment. If you would like to use your German and work in Lisbon contact us to find out more.
info@beeswaxeurope.com
Spain +34 931 815 635
Netherlands +31 208 08 3008
Germany +49 69 5007 1333
Ireland +353 1 2313100
UK +44 20 7136 3000
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