Company: Our client is a successful business with over 10 year’s experience and have become one of the best known names within their industry. They specialize in providing a wide range of business expenditure solutions to their customers. They attribute their immense success to maintaining customer satisfaction by always meeting or surpassing customer expectations. One of their offices is based in Czech Republic from where they support their core markets. This operation manages sales and customer service and finance administration. They are now looking for an English and French speaking customer support assistant for their office in the Czech Republic.
Role: In our client’s European team in Czech Republic, there is a new position available for an English and French speaking customer support assistant. A customer support assistant is responsible for delivering high quality post sales support to internal and external customers on the company’s applications and ensuring they are satisfied with solutions and services provided. Their tasks include, supporting corporate clients (B2B) on a range of duties e.g. Sales support, order management, customer service, account management etc, some billing support is required, managing incidents that may arise and coming to a resolution, handling various client specific tasks and requests both at front desk and back office depending on their particular task and giving support and advice to clients and also creating the related reports. They will be required to answer phones and emails and maintain client satisfaction in an appropriate amount of time.
Skills: The ideal candidate must speak fluent English and French and preferably have a bachelor’s degree. 1 year previous experience in a similar customer service role and having good IT skill such as working knowledge of computer hardware and software applications and use of internet are required for this position. The candidate should be personable, have excellent communicational skills (verbally and written) face to face or via phone and have strong trouble-shooting and problem solving skills. The candidate must follow the processes and procedures of the company when dealing with customers. He/she should be organised and work closely with the customers to provide the best service and solutions possible.
Gains: This is well known company with excellent career potential. They are providing you with a challenging position with an attractive salary and on the job training. If are interested in this opportunity and would like to live in the Czech Republic, contact us.
info@beeswaxeurope.com
BeesWax Europe
UK +442034684181
Ireland +353 12313100
France +33182882640
Germany +49 6950071333
Czech Republic +420228881773
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