Company: Our client is a world-class IT company that manufactures, outsources and manages some of Europe’s most advanced IT projects. Their European IT Support and customer service team is based in Dublin and currently employs over 500 people supporting 20,000 customers.
Role: Due to continued growth positions exist for customer oriented support professionals that can troubleshoot and assist their corporate customer base. This is a detailed role that requires solving 1st line customer problems. You will be the first port of call for corporate clients’ helpdesk queries. You will assess the seriousness of the problem, diagnose, troubleshoot, log and track the case. In either case you will solve or pass the case to a technical IT professional who may be required to solve the problem.
Skills: The ideal candidates will speak fluent Swedish and English. In addition you will need customer service experience or acumen and evidence of working to strict timelines. This is a high-level customer service role that will need organization and multi-taking in order to deliver the service within set parameters.
Gain: If you are looking for a first class customer service role in a multicultural environment where you will be given responsibility, flexibility and training in order to deliver the best service possible this will light your fire!! This company offers excellent conditions and attractive bonus.
info@beeswaxeurope.com
BeesWax Europe
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