Company: Our client is a leading outsourcing company that has in excess of 20 years experience providing IT, Customer service and sales support to their global client base. Their core business is supporting world leading companies to stream line their processes and service offerings. Their European Customer Service & Technical support headquarters is based in Dublin.
Role: Due to an increase in business a new German IT Support role has been created to support their German clients. As a member of their technical support team you will work on technical queries from clients regarding their software. This may be escalation issues from product support, technical queries, installations or various support activities.
Skills: The candidates that we are looking for this role will have a good knowledge of solid modeling software and the concepts of Boolean operations, parametric and feature based modeling (CAD), BRep and FRep. He/She will be customer oriented with capacity for analysis and troubleshooting. Only native-level German speakers will be considered, as this role requires supporting business customers. You are a team player and have excellent communication skills.
Gain: This is an exciting opportunity for people who want to work in a challenging support role with a leading employer that will provide you an excellent training and career progress! Contact BeesWax Europe now to find out more!
info@beeswaxeurope.com
Netherlands: +31 202015444
France: +33 171230888
UK: +44 2071363000
Ireland: +353 12313100
Germany: +49 6950071333
Showing posts with label Technical support jobs in Dublin. Show all posts
Showing posts with label Technical support jobs in Dublin. Show all posts
Thursday, June 17, 2010
Monday, April 12, 2010
Bi-lingual Dutch/French 1st line customer service in Dublin DX1671
Company: Our client is a world-class IT company that manufactures, outsources and manages some of Europe’s most advanced IT projects. Their European IT Support and customer service team currently employs over 500 people supporting 20,000 customers.
Role: Due to continued growth, new positions exist for customer oriented support professionals that can troubleshoot and assist their corporate customer base. This is a detailed role that requires solving 1st line customer problems. You will be the first port of call for corporate clients’ helpdesk queries. You will assess the seriousness of the problem, diagnose, troubleshoot, log and track the case. In either case you will solve or pass the case to a technical IT professional who may be required to solve the problem. This is a great first line support role that is not too technical.
Skills: The ideal candidates will possess fluency in Dutch and French or Flemish and French. In addition, you will need customer service experience or acumen and evidence of working to strict timelines or in challenging circumstances. This is a high-level customer service role that will need organization and multi-taking in order to deliver the service within set parameters.
Gain: If you are looking for a first class customer service role in a business-to-business corporate environment where you will be given responsibility, flexibility and training in order to deliver the best service possible this will light your fire! Fluency in Dutch and French or Flemish and French is mandatory!
BeesWax Europe
+353 1 2313100
+31 202 015 444
Role: Due to continued growth, new positions exist for customer oriented support professionals that can troubleshoot and assist their corporate customer base. This is a detailed role that requires solving 1st line customer problems. You will be the first port of call for corporate clients’ helpdesk queries. You will assess the seriousness of the problem, diagnose, troubleshoot, log and track the case. In either case you will solve or pass the case to a technical IT professional who may be required to solve the problem. This is a great first line support role that is not too technical.
Skills: The ideal candidates will possess fluency in Dutch and French or Flemish and French. In addition, you will need customer service experience or acumen and evidence of working to strict timelines or in challenging circumstances. This is a high-level customer service role that will need organization and multi-taking in order to deliver the service within set parameters.
Gain: If you are looking for a first class customer service role in a business-to-business corporate environment where you will be given responsibility, flexibility and training in order to deliver the best service possible this will light your fire! Fluency in Dutch and French or Flemish and French is mandatory!
BeesWax Europe
+353 1 2313100
+31 202 015 444
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